Job Description
The companion animal health industry has evolved excessively over the last few years. Development of new business models with a focus on consolidation, digitization and 24/7 online customer engagement creates new requirements for our support of our customers.
Our Company wants to be future-ready by offering both scientific, commercial and technological insights- and purpose-driven solutions for the evolving customer needs. Our goal is to become the partner of choice both for the corporate as well as the non-corporate customers.
The Customer Engagement Manager plays a crucial role in this and the job contents of this role and the desired personal profile have been adapted to the megatrends of the industry.
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The job:The Customer Engagement Manager (CEM) oversees all our field activities in the clinics/hospitals of middle and north regions of Sweden. This includes i.e. planning and implementation of visits, remote meetings, events and projects within the clinic/hospital. The role will include both scientific communication and education i.e. introducing new products/new indications and commercial collaboration.
The CEM builds a strong business partnership with the corporate as well as the non-corporate companion animal and equine accounts in the territory by offering the highest level of scientific service, presence and commercial understanding.
The CEM is capable of and understands the importance of offering both scientific support as well as business development support in the shape of projects in the clinics/hospitals. Therefore, the CEM must possess both business acumen and interest, project management skills and medical knowledge to maximize service to and impact in the practices.
Profile:
- Commercial mindset understanding the business aspects of running a practice
- Knowledge of the companion animal and equine veterinary market
- Scientific understanding and knowledge of relevant therapy areas
- Personal drive and sense of urgency
- Ambitious and target oriented
- Excellent people and communication skills
- Fluent in spoken and written Swedish
- Good knowledge of spoken and written English
- Team player, but able to self-manage
- Structured and data-driven
- Agile mindset, willing to try new ways of working
- Living in Stockholm area
The CEM reports to the Sales and Customer Engagement Lead.
Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, animals, society and our planet. We offer one of our industry’s most innovative portfolios of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.
If you have any questions about the position, please contact Sales and Customer Engagement Lead Charlotta Bengs: +358406740055.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
75%Flexible Work Arrangements:
Hybrid, Remote WorkShift:
Not IndicatedValid Driving License:
YesHazardous Material(s):
n/a
Requisition ID:R245334
