Job Description: Manager Food & Beverage
Position Purpose: Contribute to, and support the achievement of Massey University’s
Estates Management goals and strategies at the Campus level by:
Responsibilities as the 2IC to, and when required, acting on behalf of the
Manager Commercial Services; managing and overseeing the operation of
the café, associated outlets, and Massey Venues function and events
experience. This includes involvement in administrative functions and
customer liaison.
Department: Estates Management - Commercial Services
Location: Wellington
Reports to: Manager Commercial Services
Responsible for: Front of House Team
Delegations: Delegation Band D
Job Title: Manager Food & Beverage
Key relationships: Internal External
Manager Commercial Services Customers
Head Chef Suppliers
Kitchen Team Clientele external to the University
Front of House Team
Event Coordinators
Casual Service Staff Pool
Clientele internal to the University
Other University Staff
Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.
Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
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achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.
We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.
The Estates Management team is focused on maintaining and operating
About this area
the amenities, buildings and grounds of Massey's three campuses. It also
runs the Capital Projects (building related) for these campuses. The team
is made up of about 120 members who all play vital roles in ensuring a
positive student and staff experience. This role supports teaching and
research outcomes by ensuring that the Campus facilities and services
meet the needs of the University community. As part of Estates
Management, Commercial Services (also known as Massey Venues) is
tasked with the development and operational implementation of
Hospitality and Retail strategies across all three Massey University
Campuses. The catering team is responsible for the inhouse Cafés and the
catering of all internal and external events, conferences, and special
occasion celebrations.
Massey core capabilities
At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:
- Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand
- Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and
- Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement
demonstrates that we respect and value Māori conventions in appropriate settings.
At Massey we work together with mutual respect and caring. we:
- Act with integrity and trustworthiness and give credit to others for the work they do.
- Work cooperatively and inter-dependently to foster and promote the One University approach.
- Share knowledge and communicate professionally with courtesy and mutual respect.
- Are ethical in all transactions, working within the parameters of our policies and procedures.
- Are direct, truthful and maintain confidentiality.
- Seek to understand and appreciate our differences.
- Keep ourselves and others safe; work together to embrace with the University's health, safety
and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.
2 September 2022
At Massey we are future-focused, results- oriented and strive for excellence. we:
- Take ownership and responsibility for delivering results to support achievement of University
- Provide the best quality services to our customers (internal and external) ensuring our
- Deliver or support world-class research, teaching and learning and citizenship.
- Take personal responsibility for our performance, take pride in doing our job well, and commit
to ongoing personal and professional development.
- Are motivated and create a positive working environment where our values are reinforced.
- Anticipate and respond with agility and resilience to the changing needs of the University and
the communities we serve.
- Seek ways to improve our services to deliver in an efficient and effective way.
- Embrace technology and apply this innovatively to better meet the needs of those we serve.
- Challenge ourselves to reach our potential and help bring out the best in others.
- Understand how what we do contributes to the objectives of the University.
Accountabilities
Customer Relations • Provide a professional service delivery, with attention to the customer’s
and Service needs
- Undertake the complete management of the café operation from
- Liaise with the customer during their visit to ascertain their level of
- Fulfil all aspects of proactive Host Responsibility in a manner that does
requirements of the operation.
- Manage the provision of consistently high quality, efficient and
1. Coffee production for in house guests, deliveries and take-out
customers
2. Bar and alcohol service for relevant functions
3. Maintenance of equipment and workstations to the highest of
hygiene standards
- Ensure the customer areas are tidy at all times and displayed in
Quality Food Delivery • Ensures the front of house delivery and presentation of high-quality
food service.
- Works closely with the Manager Commercial Services and Head Chef
menus which reflect innovation and flair,and meet or exceed
customers’ expectations in terms of quality, variety and price, and
which entice repeated sales and business.
3 September 2022
Staff Management • Providing hands-on leadership in all aspects of the day-to-day café
operations and seek to resolve issues as they arise with the guidance of
the management team
- Training and recruiting new team members as required
- Prepare and manage weekly rosters
- Liaising with Head Chef and Event Managers
- Run staff meetings as required
- Act as a role model for all service staff, providing training where
required and directed in-line with policies and procedures
Purchasing and Stock
Control • In conjunction with the Commercial Management Team, order the
correct stock in sufficient quantities in advance. Maintain the stock at
the most economic level and purchase at the most economic rate
available.
- Management and ordering for front of house supplies, coffee and
- Timely actioning of all accounts payable inputting into financial systems
- Has a good understanding of and monitors beverage cost percentage.
- Undertakes stocktaking on a monthly basis, and controls all ordering,
and goods received resulting in the accurate inputting of all purchases
into the stock control system. This is done daily to ensure all dockets
are authorized and past onto the Administrator for inclusion in the
University’s accounting systems.
- Works with the Manager Commercial Services and Head Chef to
to these product purchases.
- Create a good working relationship with all suppliers to the benefit of
Administration • Provide a complete till management procedure so that daily revenues
are accurately accounted for. Any discrepancies are noted and
explained.
- Process and maintain editing of the POS system.
- Liaise with the Commercial Management Team so that the
communication of any staffing or equipment issues are recognised and
reported in the appropriate manner.
- Maintain and be fully aware of all Health and Safety requirements of
Maintenance of • Ensures that appropriate hygiene standards are adhered to in respect
Hygiene and Health & of the handling of all food stocks and products and this meets or
Safety Standards exceeds industry and regulation standards.
Business Enhancement • Contribute as part of the ‘management team’ to identify ways to
enhance and develop the services, profile and reputation of the unit as
a unique, preferred, quality dining and catering experience.
4 September 2022
- Develop and recommend promotional strategies, including online to
- Attends management team meetings, as requested. Recommends
Qualifications and Experience
Qualifications: Relevant hospitality qualification is an advantage
NZQA Food Safety 167 is desired
Current General Manager (Bar) Certificate is essential
Experience: • A minimum of three years’ experience in a Café or Food & Beverage
Management role
- Sets high personal and professional work standards in all aspects of
- Is results and quality focused.
- Excellent interpersonal and communication skills.
- Experience hosting events, weddings, and other large functions
Capabilities - Behaviour
Working Together • Conducts discussions in a respectful manner, that are sincere and fully
- Establishes and maintains productive working relationships within a multi-
cultural environment with diverse groups of people.
- Contributes as a member with multiple teams that span
- Establishes and maintains credibility and appropriate confidentiality
- Proactively Identifies and addresses potential issues with and
- Develops and maintains a positive team culture within the Front of House
Team culture.
Organisational • Recognises and acts immediately to address any issues with equity,
Leadership diversity and inclusion in the team and/or in direct reports.
Essential • Develops and manages appropriate systems, structures and processes to
meet departmental requirements.
- Develops team capability and performance, through coaching and
- Builds engagement and collaborations within department / functional area
- Manages the team to the successful delivery and completion of
5 September 2022
- Facilitates discussion of team goals, roles, needs, and responsibilities and
- Leads individual and team meetings to review progress and performance,
- Undertakes people management activities such as performance and
- Manages individuals and team behaviours in line with capabilities/values,
Communication • Leads discussions in a respectful manner, that are sincere
Essential and professional.
- Delivers written and oral communications that engage audience
outcomes and impact.
- Communicates in a timely manner using the appropriate style and
- Able to address broad audiences and stakeholder groups, working with
- Able to present information clearly, concisely, and logically. Varies content,
Delivering Results • Managing the team to the successful delivery and completion of
- Facilitates discussion of team goals, roles, needs, and responsibilities and
how these link to the wider organisation.
- Leads individual and team meetings to review progress and performance,
- Supports people management activities such as performance and
- Manages individuals and team behaviours in line with capabilities/values,
- Maintains focus on critical work standards and expectations.
Continuous • Adjusts current working processes or adopts new approaches in response
Transformation to changes in the work environment.
Essential • Explains lessons or experiences learned from mistakes and failures as well
- Seeks opportunities or assignments to grow and develop.
- Implements new systems, procedures and tools efficiently when changes
occur.
Priority Setting • Prioritise work as required against competing demands.
- Clarifies and handles multiple concurrent and diverse activities. Essential
- Responds to shifting priorities while maintaining progress of regularly
scheduled work.
Service Excellence • Responds to unexpected stakeholders requests with a sense of urgency and
Essential positive action.
- Able to respond to common stakeholder queries and problems or escalate
6 September 2022
- Provides a quality of service that stakeholders describe as excellent.
- Provides a level of customer centric service excellence that contributes to
- Provides direct service to internal or external stakeholders.
Capabilities - Technical
Planning: • Develops and implements strategic and operational plans in
Operational and collaboration with the Manager Commercial Services and the Manager
Strategic Food & Beverage
Essential • Monitors progress of work against plan as required to meet
objectives.
- Reports budget variances and makes agreed upon corrections.
- Facilitates development of team objectives and plans with team
members.
- Anticipates and adapts to plan changes.
Risk Management • Proactively identifies and manages risk within business area.
Essential • Develops or implements risk mitigations and ensures key control
measures are operating effectively.
- Makes use of organisational resources for risk avoidance and
Customer Service • Demonstrates key characteristics of effective customer service.
Management • Ensures identification of customer needs and priorities.
Essential • Ensures issue escalation processes for unresolved issues
- Facilitates the resolution of customer queries, issues, or concerns.
- Updates appropriate database with information required to provide
best ongoing service.
Food Service • Oversees and manages the day-to-day operations of the Front of House.
- Ensures all food safety, handling and hygiene legislation and guidelines are
Security • Performs basic security tasks according to security policies and
Management procedures; reports violations.
Essential • In instances of theft, vandalism, etc., report the incident to Police or
Campus Security as appropriate and assist in any investigation. Report
findings to management.
- Follows facility access, security control procedures to operate
- Assesses potential security risks and notifies appropriate personnel.
Pre-employment checks
Essential • Requirement to pass a Criminal and Traffic Convictions (Security)
Check performed by the Ministry of Justice.
7 September 2022
- Requirement to pass a Credit History and No Asset Procedure (NAP)
- Requirement to pass a Qualifications Validation Check.
8 September 2022
