Job Description
- Manage and improve Customer support for Quality, Technical & Warranty, Parts Inventory
- Manage and Improve Aftersales Profitability and Customer Satisfaction
- Develop & manage parts business for UD and Volvo trucks
- Develop & manage soft product offering including Service agreement, Dynafleet, …
- Soft product management such as Parts pricing, Campaign package, Standard package,
- Discount matrix management, Annual buyback, Self-maintenance contract and etc
- Monitor and manage all dealership profitability / Goodwill request
- Monitor and manage the Service Agreement portfolio risk and profitability
- Manage all documentation and administration in the aftermarket Market company level
- Manage & support all reports generation from Volvo Systems such as LDS, SeMA, VIPs & etc
- Develop & manage processes and all Volvo & UD systems
- Support on Aftermarket AR in the Market Company
- Business systems and drive processes development
- Responsible to manage and generate Aftersales system related reports.
- Resolving & supporting day to day Aftersales system issues.
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Key Responsibilities
- Create and develop idea for synergies to use common systems for UD & Volvo.
- Visualize business value for all internal system investments.
- Responsible for update and follow-up of master plan for all Aftermarket systems.
- Be part of Aftermarket team and support Process and IT function.
- Co-ordinate with Volvo IT and ID/AA for any business process change in the system
- Conduct training for new staff and periodic re-training/refresher programmes for staff.
- Co-ordinate with UDIS, SEA for system development and system changes.
- Support Business to plan, implement and troubleshoot business systems.
- Support requests for sales data, KPI reports, analysis, verification, etc. from management
- Liaise as key contact point between dealership with all BA/BUs on all aftermarket related issue
- Key contact point for Aftermarket system plans and projects.
- Comply to UDIS authorization policies and guidelines.
- Any other duties assigned by your immediate superior.
- All job descriptions & duties listed shall be reviewed regularly and are not exclusive or exhaustive and may be changed reasonably based on situation by management.
Experience & Knowledge
- Over 3 years of product management/ Aftermarket experiences within automotive industry, preferably in multinational companies.
- Share common values with Code of Conduct, high ethical standards.
- Strong human competences in taking initiatives, influencing, interacting, cost/benefit consciousness, fair judgement, people orientation, strong sense of confidentiality, result oriented, strong belief in customer focus, leadership profile.
- Ability to manage and drive a wide range of diverse issues.
- Project management
- Geographical context in which knowledge is applied: Domestic
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